We are committed to protecting and respecting your privacy.
By using our Sites, i.e. registering for our services, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Service.
Personal information is only collected in so far as it is technically required to provide our services. In no case will the data collected be sold or unlawfully passed on to third parties for any other reasons.
LLPA is not responsible for the actions of third party people or companies, the content of their sites, the use of information you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with those people or companies.
1. What is LLPA
Leading Learning Partners Association (LLPA) is a group of well-known Training Centers – each of them a leading IT training company in their country.
If further interested, you can find the list of our members on the following link: http://thellpa.com/members/
You can find out contact details at http://thellpa.com/contact/
2. What Personal Information we collect and how
LLPA may collect information about you from a variety of sources. This includes (a) information we collect directly from you, (b) information we collect automatically when you visit our sites or view our online content or (c) information we collect about you from other sources.
Information we collect directly from you
When you sign up for a user account, participate in online courses, register for a paid certificate, send us email messages and/or participate in our public forums, or otherwise provide information directly to us, we may ask for your email address, full name, public username, password, city, country or region of residence and the company you are currently working for.
Information about your gender, year of birth and highest level of education completed are optional.
Information about the country you are from we will use to deliver your personal information to our Member in the country you are from, but only with your prior consent.
Information we collect automatically when you visit our Sites or view our online content
When you visit and browse our Sites, LLPAs’ websites collect certain information automatically and store it in log files.
This information may be entered by you (for example, attended courses, schedules, attendee info, comments, etc.) or from the web service itself (for example, which pages of our Site were visited, when they were visited, and which hyperlinks and other user interface controls were used, duration of session, connection information, usage and log data about how the services are accessed and used, the type of the device you are using, IP addresses, (we may be able to determine from an IP address a user's Internet Service Provider and the geographic location of his or her point of connectivity), location information, language settings, what operating system you are using, browser software, unique device identifiers and other diagnostic data). We also collect certain usage information about student performance and patterns of learning.
We use these to help us design our site to better suit our users’ needs, to help us support our service, for fraud prevention and security monitoring. These information are useful to us for troubleshooting and helps us understand usage trends. We do not collect and process personally identifiable information such as your name, date of birth, address and other, unless you provide us with them.
Various web analytics tools are used to collect this information. Some of the information is collected through cookies (small text files placed on your computer that store information about you, which can be accessed by the Site). You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. If you reject our cookies, many functions and conveniences of the Sites may not work properly.
Information we collect about you from other sources
LLPA may receive information about you from other sources, including publicly available databases or third parties and combine this data with information we already have about you. We may also receive information from other affiliated companies that are a part of our Association. This helps us to improve our communications with you, to identify new prospects for marketing, and provide products and services that may be of interest to you.
3. For what purposes do we use your Personal Information
LLPA may use collected personal information as necessary to provide and maintain the services, including membership services, privacy and data protection content, certification, training, to administer and improve the courses, to address and respond to service, security and customer support issues, to fulfill our contracts, to detect, prevent or otherwise address fraud, security, unlawful, or technical issues, to fulfill legal obligations or to provide analysis or valuable information back to you.
Some specific examples of how we use the information:
- to create and administer your account - to provide you with access to the specific course content and/or services you select - to improve and facilitate the usage of the courses you have entered - to provide you information about the course you are attending - to respond to your inquiries and support requests - to assess your needs, to determine suitable courses and to display content based upon your interests - to send you updates about online courses or other events on the Sites, marketing communication and service information about the Sites maintenance or updates - to conduct research and analysis to improve our services, both individually (e.g., by course staff when working with a student) and in aggregate, to individualize your experience and to evaluate the access, use and impact of the Sites worldwide - to track both individual and aggregate attendance, progress and completion of an online course, and to analyze statistics on student performance and how students learn - to monitor and detect violations of the Honor Code, the Terms of Service, as well as other misuses and potential misuses of the Sites
We share aggregated, anonymous information that does not identify you, for LLPA business purposes. For example, we may disclose the number of visitors to LLPA Sites or services. We may also share aggregated anonymous information with our business partners for their own business purposes.
Your personal information will be in the first place processed based on the contract we have with you or in order to take steps at your request prior to entering into contract, based on your consent or when it is necessary for compliance with a legal obligation to which we are a subject.
4. Who has access to your Personal Information
Based on your previous consent LLPA may share the collected personal information with its’ Member from the country you come from so they could contact you with information about courses they offer and that could be interesting to you. For these situations we will make clear at the point of collection that the information will be shared as described.
Also, only with your explicit consent we will share your information with third parties for marketing purposes. We will not sell or rent your information to any third parties.
You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. If you want to withdraw consent, you can do it by sending an email to firstname.lastname@example.org
We may share your personal information with third party service providers (for example for providing system administrator service or cloud computing infrastructure) for the purposes of completing tasks and providing services to you on our behalf. These third party service providers have access to personal information only as necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.
LLPA may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company. You will be notified trough notice on our site of any change in ownership or users of your personal information.
Also, we may share your personal information as required by law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or LLPA to legal liability.
For our Skills Support service we will use a group chat software (i.e. Microsoft Teams). When added to a team, due to technical limitations of the software used, the e-mail account details of the account used for adding you to the team (name, e-mail, picture, etc.) might be visible to the other team members in the meeting requests and during the meeting.
5. Forums, Third Party Websites and Links
Comments or other information posted by you to our forums or other areas of the Sites designed for public communications or communications among registered course members may be read, collected and used by others who visit the Site. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you to those forums (or other public areas). If you want us to remove your personal information from our community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
6. Transferring your Personal Information outside of Europe
LLPA is headquartered in the Netherlands but our Members and our business partners are throughout the world so we and our service providers may transfer your personal data to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.
By way of example, this may happen if we use third party service providers outside of the European Economic Area or Switzerland or if any of our servers are located in a country outside of the European Economic Area or Switzerland. Also, if you use our services while you are outside the EU, your information may be transferred outside the European Economic Area or Switzerland in order to provide you with those services.
In such cases we will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, for example through a series of intercompany agreements based on the Standard Contractual Clauses authorized under the EU Data Protection Directive 95/46/EC and also valid under the new General Data Protection Regulation(EU) 2016/679.
7. Retention period
We will keep your personal information on our systems only as long as your account with us is active, as needed to provide you a service set out in any relevant contract you hold with us, to comply with our legal obligations, to resolve disputes and enforce our agreements.
We review our retention periods for personal information on a regular basis.
We may collect your email address when you contact our customer service. Data collected for this purpose will be deleted right after we help you resolve your issue or complaint.
If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us at firstname.lastname@example.org.
8. What are your Rights
Under the General Data Protection Regulation (EU) 2016/679 you have rights as an individual which you can exercise in relation to the information we hold about you.
You have a right to (a) request access to, (b) rectification or (c) erasure of your personal data we hold, (d) restriction of processing concerning your personal data or (e) to object to processing as well as (f) the right to data portability.
You also have a right to lodge a complaint with the supervisory authority.
The accuracy of your information is important to us. If you need assistance in reviewing, updating or changing your information you can email us at email@example.com.
You have a right to delete your personal information or ask us to do that for you, but if you, or we for you, completely delete all your personal information your account may become deactivated and we may not be able to provide you with the requested service.
If you want to get a copy of the personal information we hold about, please contact us at firstname.lastname@example.org any time.
You have a right to object at any time to processing of your personal data based on public interest, in the exercise of official authority, for the purposes of our or third party legitimate interest or for direct marketing purposes.
If you no longer want to receive marketing messages from us, please contact us at email@example.com and you’ll be ‘opted out’. You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone or post).
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you and to detect and reduce fraud risk. While making your profile we may use all collected information about you, even those available from external sources, to help us do this effectively.
You have a right to object at any time to profiling based on processing of your personal data based on public interest, in the exercise of official authority, for the purposes of our or third party legitimate interest or for direct marketing purposes. For this purpose please contact us at addresses mentioned in the section “What are your Rights”.
10. Processing Personal Information of Minors
LLPA does not knowingly collect personal information from children, aged 16 or under, without appropriate parental or guardian consent.
If you are aged 16 or under‚ please do not send any information about yourself to us, including your name, address, telephone number or email address before getting your parent/guardians’ permission.
In the event that we learn that we have collected personal information from a child under age 16 we will delete that information as soon as possible and if you believe that we may have collected personal information from someone under that age, without proper consent, please let us know using addresses in the section “What are your Rights” and we will take appropriate measures to investigate and address the issue promptly.
11. Analytics, Cookies and Other Web Site Technologies
LLPA is continuously improving Sites and products through the use of various third party web analytics tools, which help us understand how visitors use our websites, desktop tools, and mobile applications, what they like and dislike, and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties.
1. What Are Cookies
Based on your cookie settings, LLPA tracks information indicating, among other things, which pages of the LLPA Site were visited, the order in which they were visited, when they were visited, and which hyperlinks and other user interface controls were used;
LLPA may log the IP address, operating system, and browser software you used when accessing the LLPA Site, and LLPA may be able to determine from an IP address your Internet Service Provider and the geographic location of your point of connectivity; and
LLPA may track and collect information from emails that LLPA sends to you, for example, whether you opened the email or clicked on any links from the email.
3. Disabling Cookies
You have some options for managing Cookies and other Tracking Technologies. Therefore it is recommended that you do not disable cookies.
· Modifying your browser settings: You should be able to control how and whether your web browser accepts Cookies by adjusting its privacy and security settings. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new Cookies, how to receive notification of new Cookies, and how to disable existing Cookies. If you reject LLPA Cookies, many functions and conveniences of the Site may not work properly.
· Opting-out of certain third-party tracking and advertising: Some of the third parties used by LLPA for Cookies and Tracking Technologies offer the ability to opt-out from their tracking by following processes described on their websites. LLPA is not responsible for the effectiveness of any third-party opt-out options
Please follow the links below for details on how to modify or delete cookies from the following popular browsers:
- Mozilla Firefox (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
- Google Chrome (https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en)
- Internet Explorer (https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies)
- Safari (https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
4. The Cookies We Set
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Category: Preference cookiesPreference cookies enable a website to remember information that changes the way the website behaves or looks like.
Category: UnnecessaryUnnecessary cookies may be left in the source code of an application in relation to features that are not yet fully released or already deprecated.
5. Third Party Cookies
In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
6. More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.
LLPA may need to communicate with you for a variety of different reasons, including:
· If you contact us with a problem or question, we will use your information to respond.
· Based on information about the courses you attended, we may send you emails about new courses we think you’d like to hear about either from us or from our Members. You can always opt out of these types of messages at any time by forwarding the message you received to firstname.lastname@example.org with the Subject "Unsubscribe".
13. Security measures
LLPA takes the security of your personal information very seriously, so we use, constantly review, test and update our physical, technical and organizational measures to prevent any accidental or unlawful destruction, loss or alteration, as well as unauthorized disclosure or access to your personal information.
We restrict access to your personal data only to those employees who need to know that information to provide services to you. Also, we train our employees about the importance of confidentiality and maintaining the privacy and security of your personal information.
However, no security measure is perfect so we recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account.
Communication by e-mail, or other communications over the internet aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered and we are not responsible for any unauthorized access or loss of personal information that’s beyond our control.